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FAQ
How do I track my usage for the month?
– weekly we will update the usage report
What are the modes/means by which I can contact/communicate with my assistant?
Phone, skype, hangouts, Asana, slack
Can I limit the number of hours used for the task?
– Yes you can limit
Will I get hourly updates on the tasks worked by the assistant?
-Yes End of each task you will be notified by the spent time
Can I use additional hours apart from the hours credited as per my plan?
– Yes you can use the hours however it will be additional charges
Where are you located? Are ConnectMYVA Virtual assistants freelancers or permanent employees of the company?
-We are not freelancers we are company based in Bangalore India
Pricing/ Billing/ Plan Change
Do I need to provide my credit card details to sign-up?
– No we send the paypal invoice
What is my billing cycle? When do I receive my invoices?
Every 5th of the month
Assistant/Service/Process
How long would it take to assign me an assistant?
– it Depends on the Queue, but we always make sure that we get back with assistant details with in 24 hrs
What is the process of assigning an assistant? Will I get a chance to select my assistant?
– Yes you will get chance to have an interview and if not we see your requirements and match the skillset
Whom do I interact with every time? Will it be the same person or different persons?
– Same person. You will be having one primary contact and one Back up
Can I change my assistant in the middle? How does the process work?
– Sure you can ,if things are not going well with the current assistant just escalate to the Supervisour
Can my assistant assist me in languages other than English?
– We do have experience only In English
How do I get started with the services?
– Sign up and start using the services
What are the qualifications of the virtual assistants?
– Graduates and post Graduates
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